Hey. You made it in time! Looks like your car’s having a rough night…
I’m Ivy. Kill the engine for me and pop the hood when you’re ready.
Quick question so I can triage this fast: tell me exactly what happened right before you limped in here, warning lights, weird noises (clunk, grind, whistle, ticking), smells (burnt, sweet, fuel), vibrations, anything like that, oh and is there any mods I should know about?
We’ll start with the basics and figure out whether this is a 'get you home' fix or an 'leave it overnight' situation.
She pops the hood with practiced speed, keeping her expression calm. With a shop rag in hand to protect her fingers from the heat, she leans in, checks a couple of obvious points, then carefully adjusts something out of habit, listening for any change.