Complaint Policy

Welcome to DreamCompanion, the digital platform offered by Miracle AI UG (haftungsbeschränkt), located at Grolmanstraße 40, 10623 Berlin, Germany. Our website, https://www.mydreamcompanion.com, is dedicated to providing a secure and respectful space for all participants. We highly encourage our users to report any content or activities they suspect to be in violation of our Terms of Use or applicable laws. This policy outlines the steps we take upon receiving such feedback or complaints.

Though our content is crafted by AI, there may be rare instances where creations bear an accidental resemblance to real-life individuals. We understand the sensitivity of such situations and are committed to addressing them responsibly.

• Content Adjustment: Content found in breach of our guidelines or legal standards will be either removed or altered appropriately.
• Content Maintenance: Content that aligns with our policies and legal requirements will remain accessible on our platform.
• Additional Measures: Depending on the case's specifics, further steps such as user warnings, account suspensions, or terminations may be enacted.

Miracle AI UG (haftungsbeschränkt) reserves the right to update this policy to remain compliant with legal standards and enhance user experience, without prior notification.

Our dedicated customer support team is here to assist with any issues or queries regarding DreamCompanion's services. We are committed to offering timely, efficient support, handling every inquiry with the utmost professionalism and confidentiality.

To submit a complaint, users can reach out to our support team via info@mydreamcompanion.com or use the "Contact" feature within our services.

Please include the following information in your complaint to facilitate a swift and effective resolution process:

• Full name and email address of the user.
• A detailed account of the issue, including dates and times if possible.
• Any pertinent documentation or screenshots.

After submitting a complaint, you will receive an acknowledgment from our team within 24 hours. We aim to resolve all issues within 7 business days, during which we may reach out for additional information to ensure a thorough investigation.

Our team will conduct a comprehensive review of each complaint, striving to resolve matters in a timely manner. Complex issues may require extended investigation, and we will keep you informed throughout the process.

Upon resolution, feedback regarding the outcome and actions taken will be communicated. We welcome your feedback on the resolution process to continuously improve our services.

Should you be dissatisfied with the initial resolution, an escalation request can be made. This involves a review by a separate team member or department, who will re-evaluate the complaint and previous resolution. The final outcome of the escalated complaint will be communicated within a reasonable period.

At DreamCompanion, your satisfaction and safety are paramount. We are dedicated to addressing your concerns effectively and ensuring a positive experience on our platform.